Refund Request Letter Template for Faulty Orders and Delayed Refunds

Refund Request Letter Template

Use this refund request letter when an order arrives damaged, a service is cancelled, or a promised refund is delayed. It gives customers a clear, professional way to request repayment and set a response deadline before escalating.

When to Use This Letter

• Faulty, damaged, or incorrect orders

• Cancelled bookings or unfinished services

• Delayed refunds after a return or charge reversal

What to Include

• Order number, amount, reason, and a 7 to 14 day deadline for reply

Related Templates

• Refund Policy Generator

• Billing Dispute Letter Template